Shipping Policy

 

Shipping to Switzerland

  • Shipping is free for all orders within Switzerland.
  • Orders are shipped via Swiss Post AG.
  • Delivery time is typically 3-5 working days.
  • You can also choose to pick up your order from our store in Küsnacht.

Shipping to other countries

  • Shipping costs vary depending on the destination country.
  • Orders are shipped via DHL or TNT.
  • Delivery time is typically 5-7 working days.

Shipping costs

  • Shipping costs are calculated at checkout.
  • You can see the shipping costs for your specific order before you place it.

Tracking your order

  • Once your order has been shipped, you will receive a tracking number.
  • You can use this number to track your order online.

Orders outside of Switzerland

  • For orders outside of Switzerland, you may be responsible for paying additional fees, such as taxes, customs, duties, and other levies.
  • Zoccolillo GmbH is not responsible for these fees.

Shipping delays

  • Shipping delays may occur due to factors beyond our control, such as weather conditions or customs delays.
  • If there is a shipping delay, we will contact you as soon as possible.

Damaged or lost orders

  • If your order is damaged or lost in transit, please contact us immediately.
  • We will work with you to resolve the issue.

We hope this shipping policy is helpful. If you have any questions, please do not hesitate to contact us.