Shipping Policy

  • Shipping to Switzerland
    • Shipping is free for all orders within Switzerland.
    • Orders are shipped via Swiss Post AG.
    • Delivery time is typically 3-5 working days.
    • You can also choose to pick up your order from our store in Küsnacht.
  • Shipping to other countries
    • Shipping costs vary depending on the destination country.
    • Orders are shipped via DHL or TNT.
    • Delivery time is typically 5-7 working days.
  • Shipping costs
    • Shipping costs are calculated at checkout.
    • You can see the shipping costs for your specific order before you place it.
  • Tracking your order
    • Once your order has been shipped, you will receive a tracking number.
    • You can use this number to track your order online.
  • Orders outside of Switzerland
    • For orders outside of Switzerland, you may be responsible for paying additional fees, such as taxes, customs, duties, and other levies.
    • Zoccolillo GmbH is not responsible for these fees.
  • Shipping delays
    • Shipping delays may occur due to factors beyond our control, such as weather conditions or customs delays.
    • If there is a shipping delay, we will contact you as soon as possible.
  • Damaged or lost orders
    • If your order is damaged or lost in transit, please contact us immediately.
    • We will work with you to resolve the issue.

We hope this shipping policy is helpful. If you have any questions, please do not hesitate to contact us.