Return Policy

Return Process: If you wish to return an item, please send it back unused within 30 days to our headquarters at: Zoccolillo Bolso GmbH, Unterfeldstrasse 2, 8700 Küsnacht/Zürich, Switzerland.

Refund Processing: Once we receive the return, we will process the refund within 14 days based on the original payment method used for the order.

Gift Certificates: Gift certificates cannot be refunded in cash; cash refunds for the balance are not possible.

Wrong Item Received: In case of receiving an incorrect item, please return it to us, and we will refund the return shipping cost.

Cancellation: If your order has not left the warehouse, contact us immediately at support@zoccolillo.swiss for cancellation possibilities.