Return Policy
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Return Process: If you wish to return an item, please send it back unused within 30 days to our headquarters at: Zoccolillo Bolso GmbH, Unterfeldstrasse 2, 8700 Küsnacht/Zürich, Switzerland.
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Refund Processing: Once we receive the return, we will process the refund within 14 days based on the original payment method used for the order.
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Gift Certificates: Gift certificates cannot be refunded in cash; cash refunds for the balance are not possible.
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Wrong Item Received: In case of receiving an incorrect item, please return it to us, and we will refund the return shipping cost.
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Cancellation: If your order has not left the warehouse, contact us immediately at support@zoccolillo.swiss for cancellation possibilities.