You are not happy with your product?

Print out your return copy

Your item is defective?

We are sorry. We will gladly check your complaint. Please provide us with the following information so that we can quickly check your complaint.

                                             Complain about an item

How can you return the product?

Return the unused item within 30 days to our headquarters: Zoccolillo Bolso GmbH Unterfeldstrasse 2 8700 Küsnacht/ Zürich Switzerland

                                                Returning the Item

When will I be credited for the return?

The purchase amount will be credited within 14 days after receipt of the return - according to the payment method you used to order....

Refunds on gift certificates

Gift certificates cannot be refunded in cash. (Cash refund of the balance is not possible).

I received an item that I did not order.

Please excuse this oversight we didn't mean to inconvenience you. Just send it back to us and we will refund you the return shipping cost.

How can I cancel my purchase?

If the order has left the warehouse it can not be stoppt. 
But write us an email as soon as possible: and we will see what we can do.